Beacon Hospice Services Standards

We will regard each team member and our patients professionally and respectfully.
We place patients and families as our primary focus.
We listen to the needs of the patient as we develop and initiate the Plan of Care.
We admit patients with a physician's order within four hours, twenty-four hours a day, seven days a week.
We contact patients every day, by visit or phone call.
We assess our patients for pain and symptoms at every visit by every discipline.
We resolve complaints within twenty-four hours.
We respond to patients' calls within fifteen minutes.
We contact the primary physician at least every week.
We provide on-going support to families after the patient's death.